HUNGUEST HOTELS - GENERAL TERMS AND CONDITIONS OF CONTRACT

GENERAL TERMS AND CONDITIONS OF CONTRACT
Valid from: 10 March 2017

Attention!
The introductory part, Section 1 of the GCTC have changed. The changes are effective from 10 March 2017, and are thus valid for all services ordered on or subsequent to this day!

These General Contractual Terms and Conditions apply to the services provided by the member hotels of the HUNGUEST Hotels Chain. In publishing these General Contractual Terms and Conditions HUNGUEST Hotels Ltd is acting on its own behalf as well as on behalf of the business associations that operate its individual member hotels, with the proviso that for each individual hotel all hotel and related services are provided by the Service Providers indicated under Section 1), and that the same shall also be entitled to all rights and encumbered with all obligations related thereto.


1) SERVICE PROVIDER DETAILS:

Hunguest Hotel Apollo
Hunguest Hotel Aqua-Sol
Hunguest Hotel Bál Resort
Hunguest Hotel Béke
Hunguest Hotel Flóra
Hunguest Hotel Freya
Hunguest Hotel Helikon

Hunguest Hotel Helios
Hunguest Grandhotel Galya
Hunguest Hotel Millennium
Hunguest Hotel Panoráma
Hunguest Hotel Pelion
Hunguest Hotel Platánus
Hunguest Hotel Répce
Hunguest Hotel Répce Gold

Address: HUNGUEST Hotels Zrt. 1191 Budapest, Vak Bottyán u. 75/A-C
Mailing address: 1701 Budapest, Pf. 8.
Tel.: (+36-1) 481-9100
Fax: (+36-1) 481-9101, 481-9102
E-mail: info@hunguesthotels.hu
Internet: http://www.hunguesthotels.com

Hunguest Hotel Erkel
Address: Erkel Hotel Gyógyszálló Kft., 5701 Gyula, Várkert u. 1.
Tel.: (+36-66) 463-5555
Fax: (+36-66) 463-215
E-mail: hotelerkel@hunguesthotels.hu


Hunguest Hotel Forrás
Hunguest Hotel Palota

Address: Ligetfürdő Kft., 6726 Szeged, Torontál tér 1.
Tel.: (+36-62) 566-488
Fax: (+36-62) 566-489
E-mail: info@ligetfurdokft.hu

Hunguest Hotel Griff
Address: Griff Invest Kft., 1113 Budapest, Bartók Béla út 152.
Tel.: (+36-1) 204-0046
Fax: (+36-1) 204-0062
E-mail: reserve@hotelgriff.hunguesthotels.hu


Hunguest Hotel Hőforrás
Address: Hotel Apolló Kft., 4200 Hajdúszoboszló, Mátyás király sétány 21.
Tel.: (+36-52) 362-144
Fax: (+36-52) 557-080
E-mail: info@hotelhoforras.hu

Hunguest Hotel Nagyerdő
Address: Hotel Nagyerdő Kft., 4032 Debrecen, Pallagi út 5.
Tel.: (+36-52) 410-588
Fax: (+36-52) 319-739
E-mail: info@hotelnagyerdo.hu


Hunguest Hotel Heiligenblut
Address: Heiligenblut Hotel GmbH, A-9844 Heiligenblut, Winkl 46.
Tel.: (+43) 4824-4111
Fax: (+43) 4824-4111-88
E-mail: office@hotel-heiligenblut.at

Hunguest Hotel Fenyő
Address: S.C.Fenyő S.R.L., RO-530132 Miercurea Ciuc, Str.N.Balcescu Nr.11.
Tel.: (+40-266) 311-493
Fax: (+40-266) 372-181
E-mail: marketing@hunguest-fenyo.ro


Hunguest Hotel Sun Resort
Address: Hunguest Hotels Montenegro d.o.o., MNE-85340 Herceg Novi, ul.Sveta Bubala BB.
Tel.: (+382-31) 355-000
Fax: (+382-31) 355-023
E-mail: hotelsunresort@hunguesthotels.com

Wherever these General Contractual Terms and Conditions mention HUNGUEST Hotels Ltd, it shall be understood as the Service Provider for the specific hotel as indicated above.


2) MEANS OF AND CONDITIONS FOR USING THE SERVICE:

a) Booking of the Service:
In every case bookings must be sent to the competent hotel in writing (by telefax, email, etc.). The contact details of the individual hotels can be found in the publications of HUNGUEST Hotels Ltd, in the brochures of the hotels themselves, and on the www.hunguesthotels.com homepage.
Bookings must include the Guest’s name and address, the exact arrival and departure dates, the room type, and the exact designation of the services (meals, programs).
If a specific hotel has different types of rooms, or several buildings, then the specific hotel building and the category and type of room specified in the Guest booking must be communicated unambiguously to the hotel.
The hotel confirms all bookings in writing (by facsimile or email).
In every case and in every hotel the hotel rooms can be booked with services corresponding in substance to at least the contents of the “HUNGUEST Hotels Basic Hotel Package”.
In every case the prices, offers and packages published by the member hotels of the HUNGUEST Hotels Chain include the services contained in the “HUNGUEST Hotels Basic Hotel Package”.
The contents for each member hotel of the “HUNGUEST Hotels Basic Hotel Package” as used by the member hotels of the HUNGUEST Hotels Chain, are contained in Annex No. 1 to these General Contractual Terms and Conditions.


b) Mediated Services:
The current list of mediated services included in the basic hotel package and available for use in the hotel is available on the HUNGUEST Hotels web page at the http://www.hunguesthotels.hu/mediated_services/ direct internet address. At all times the prevailing valid list of “mediated services” is published exclusively at the above Internet address.

c) Validity of Offers:
The offers of HUNGUEST Hotels Ltd - with the exception of the daily room rates - are available to Guests with a limited room number capacity only.

d) Cancellation of Service:
The Guest undertakes to inform the concerned hotel of any cancellation or modification of the booked services, or of any other change whatsoever, in writing prior to the commencement of the service.
In case of individual bookings, cancellation without penalty - unless otherwise provided for by the individual agreement concluded with the Guest - is possible three days prior to arrival.
Should the Guest fail to arrive and cancel his/her booking by the appropriate deadline, the penalty shall amount to 70% of the fees for the booked services, but at least the room rate for 1 night as contained in the booking.
For group bookings the cancellation fee shall be specified on an individual basis upon the closing of the transaction.

e) Check-in and Check-out:
Hotel rooms may be occupied from 14:00 (2:00 p.m.) on the day of arrival and must be vacated by 10:00 a.m. (by 12:00 p.m. in certain member hotels) on the day of departure.

3) TERMS OF PAYMENT

The consideration for the booked services can be paid by bank transfer, or on the site in cash, by bank card, or using a card issued under the HUNGUEST Hotels Frequent Guest Card Program.


HUNGUEST Hotels Ltd reserves the right for the hotel to request a payment guarantee prior to the use of the services booked by the guest, but not later than at the time of the guest’s arrival. The payment guarantee can be provided as a pre-authorisation using the guest’s bank card, or as the payment of the booked service on-site upon arrival in cash or in any cash equivalent accepted by the hotel, or as a bank transfer to the bank account of the hotel prior to using the service, in an amount equivalent to the value of the booked service.

In case of a transfer - unless otherwise provided for by the contract concluded with the hotel or with the booking office - the Guest must credit the consideration of the booked services to the bank account of the concerned hotel prior to arrival.

4) OUR PRICES

The prices published by HUNGUES Hotels Ltd shall in every case include the lawfully specified VAT as valid on the date of printing, and shall not include the tourism tax, which shall be payable at the site of the service, with the exception of offers where HUNGUEST Hotels Ltd specifically indicates that “the prices shown also include the tourism tax”. Furthermore, the prices shall not include the fees for travel to and back, nor the fees for guide services.


Pursuant to Article 6 of Regulation 4/2009 (of January 30) issued jointly by the Minister of National Development and of the Economy and the Minister of Social and Employment Affairs, prices are also indicated at the service delivery location in a form that complies with the statutory regulations. Adequate information on the service fee is also available to the Guest at the hotel reception prior to the commencement of the service delivery.
HUNGUEST Hotels Ltd reserves the right to price changes.

Currently enforced prices are communicated by the hotel in the confirmation of the booking. Information on the hotel’s actual prices can be found on the HUNGUEST Hotels Ltd homepage (www.hunguesthotels.com).


The Service Provider and the Guest hereby agree that they shall consider the day of the last service actually used as the delivery date for the provided service (Article 55 Paragraph (1) of the VAT Act).

5) SPECIAL SERVICES

a) Child Discounts:
Discounts shall apply only to children travelling together with a parent, and shall not apply to student groups.

b) Full Board:
Extends from dinner on the day of arrival to breakfast or lunch (as the case may be for the specific hotel) on the day of departure, depending on the preliminary agreement with the hotel and the offer published by the hotel.


c) Programs:
The hotel shall provide information about its program offering and the actual prices thereof at the time of the hotel booking, and throughout the stay of the Guest at the hotel. Certain programs of HUNGUES Hotels Ltd are offered subject to a minimum number of participants. The Guest must consult the concerned hotel about the programs at the time of the booking. The programs are shown in the publications of the specific hotels and on the www.hunguesthotels.com home page.

d) Medical Services:
The use of medical services in the hotels of HUNGUEST Hotels Plc is subject to the payment of charges as specified in the prevailing statutory regulations.

6) COMPLAINTS

In case of any complaints that may emerge during the time the hotel service the Guest may lodge an objection in writing at the hotel reception up until the departure date.
The hotel shall investigate complaints and respond to them in earnest within three days.

7) INDEMNIFICATION

The hotel shall be liable for any damages caused, in compliance with the applicable statutory regulations.
A guest who fails to lodge a complaint shall not be entitled to indemnification later on.

The Guest hereby declares to have understood and taken note of these General Contractual Terms and Conditions.
Budapest, 
, 10 March 2017


ANNEX NO. I.

"HUNGUEST HOTELS BASIC HOTEL PACKAGE" CONTENTS BY HOTEL
VALID FROM 10 MARCH 2017

 

Hotels                                            Content
HUNGUEST Hotel APOLLO
Hajdúszoboszló
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the medicinal and wellness facilities of the hotel (covered thermalbath, jacuzzi, infra red cabin, sauna, salt chamber), bathrobe, fitness room, parking space, WIFI, entry to the spa- and wellness of the Hunguest Hotel Béke (aromatic-, infrared- and steam cabine, sauna).
HUNGUEST Hotel AQUA-SOL
Hajdúszoboszló
Accommodation with a buffet breakfast one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the wellness facilities (9 m swimming pool, jacuzzi, sauna), depending on opening hours use of the operating pools of the medicinal spa operated by Hungarospa in Hajdúszoboszló (indoor and outdoor spas and in the beach season a swimming pool, wave pool, bubble-bath pool, children's pool, and a Mediterranean beach), entrance to the Aqua- Palace Covered Experience Bath, afternoon coffee and cakes, use of bathrobes, WIFI.
HUNGUEST Hotel Bál Resort
Balatonalmádi
Accommodation with a buffet breakfast one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the wellness facilities (swimming pool, sauna, infrasauna, steam room, plunge pool, Jacuzzi, Kneipp-pool, gym, relaxation room), use of bathrobes, WIFI.
HUNGUEST Hotel BÉKE
Hajdúszoboszló
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the medicinal and wellness facilities of the hotel (adventure pool, children’s pool, swimming pool, spa pools and  sauna world with aromatic cabin, steam bath, infrared and finnish saunas), use of bathrobes, WIFI, parking.
HUNGUEST Hotel BÉKE
APARTMAN BUILDING

Hajdúszoboszló
Accommodation without board, unlimited use of the medicinal and wellness facilities of the hotel (adventure pool, children’s pool, swimming pool, spa pools and  sauna world with aromatic cabin, steam bath, infrared and finnish saunas, WIFI, parking.
HUNGUEST Hotel ERKEL
Gyula
Munkácsy wing ***: Accommodation with a buffet breakfast and one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, limitless daily entrance (equalling with the number of roomnights) to the Castle Bath (spa and beach).
Dürer wing ****: Accommodation with a buffet breakfast and one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest,, unlimited use of the Harmonia Wellness Centre in the hotel, limitless daily entrance (equalling with the number of roomnights) to the Castle Bath (spa and beach), use of bathrobes, WIFI.
HUNGUEST Hotel FENYŐ
Csíkszereda (Romania)
Accommodation with buffet breakfast, use of the wellness facilities (sauna, gym), use of wireless internet.
HUNGUEST Hotel FLÓRA
Eger
Accommodation with buffet breakfast and one extra principal meal which could be either a buffet-dinner OR a soup buffet OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, free use of wellness island (pool with fun elements/fun bath, pool for children, jacuzzi, infrasauna, sauna, steam- and aromatic sauna, Kneipp pool, dipping pool), direct pedestrian access to the town beach with adventure pool bath, WIFI.
HUNGUEST Hotel FORRÁS
Szeged
Accommodation with buffet breakfast, limitless daily entrance (equalling with the number of roomnights) to the operating pools of Napfényfürdő Aquapolis Szeged (exclusive bath with slides, medical bath, outdoor swimming pools), entrance to the “Silent Wellness” part of Napfényfürdő Aquapolis Szeged every day once (equalling with the number of roomnights) for a 3-hour-long period, (“Silent Wellness” can only be entered by adults – above 16 – to serve the pleasant relaxation of our Guests. Services: adventure pools, effervescent bath, sauna, infra cabin, steam cabin, salt cabin, tepidarium, aroma cabin, outdoor sauna), WIFI, bathrobe. (On the day of departure only “Silent Wellness” can be used, until 11. a.m.)
HUNGUEST Hotel FREYA
Zalakaros
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, passes to the Granite Spa in the same number as the number of nights spent in the hotel (the spa pass allows unlimited pedestrian access to the water pools of the Granite Spa and also allows access, depending on opening hours, to the Beach and Wave Pools and also to the Vizipók Csodapók Childrenworld), use of bathrobes for adults, WIFI.
HUNGUEST GRANDHOTEL GALYA
Galyatető
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the wellness facilities (indoor pool, bubble-bath, saunas, steam cabin), use of the gym and bathrobes, WIFI.
HUNGUEST Hotel GRIFF
Budapest
Accommodation with buffet breakfast, unlimited use of fitness room; use of sauna and jacuzzi (equalling with the number of roomnights).
HUNGUEST Hotel HEILIGENBLUT
Heiligenblut (Austria)
Winter: accommodation with buffet breakfast and buffet dinner, leisure and animated programmes, use of the spa area inthe hotel, children club (reservation required) from Monday to Friday from 9:00 am to 5:00 pm and at the weekends from 6:30 pm to 8:30 pm, computer with internet access and WLAN in the hotel.
Summer: accommodation with buffet breakfast and buffet dinner, Carinthia National Park Card, this includes use of the Grossglockner Hochalpenstraße (the right to change is reserved!), leisure and animated programmes, use of the spa area int he hotel, children club (reservation required) from Monday to Friday from 9:00 am to 5:00 pm and at the weekends from 6:30 pm to 8:30 pm, computer with internet access and WLAN in the hotel.
HUNGUEST Hotel HELIKON
Keszthely
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of wellness area in the hotel: swimming pool (25m), finish sauna and diving pool, fitness room, in summer unlimited use of own beach island and sun terrace, WIFI in the hotel.
HUNGUEST Hotel HELIOS
Hévíz
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR buffet-lunch OR soup buffet OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the wellness and spa (covered thermal bath, jacuzzi, sauna, infra red sauna, steam cabin, fun bath, and from spring to autumn also the open-air swimming-pool and children pool in the garden), fitness room, daily various programs, use of bathrobes and the safe, WIFI.
HUNGUEST Hotel HŐFORRÁS
Hajdúszoboszló
Accommodation with a buffet breakfast, one extra principal meal, use of the spa, jacuzzi and sauna.
HUNGUEST Hotel MILLENNIUM
Budapest
Accommodation with a buffet breakfast, WIFI.
HUNGUEST Hotel NAGYERDŐ
Debrecen
Accommodation with a buffet breakfast and from 01.05.2012. one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the hotel's indoor thermal pool and sauna, parking space (closed, but ungarded), WIFI.
HUNGUEST Hotel PALOTA
Lillafüred
Buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, unlimited use of the swimming-pool, adventure pool, sauna, infrared sauna, Kneipp and dipping pool, steam bath, whirlpool, salt chamber and fitness room, an outdoor finnish sauna with a dipping pool, bathrobe use, WIFI.
HUNGUEST Hotel PANORAMA
Hévíz
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a buffet lunch OR a soup buffet OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the safe, WIFI.
HUNGUEST Hotel PELION
Tapolca
Accommodation with a buffet breakfast extended with a Bio Corner, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the wellness island (adventure pool, thermal pool, sauna, infrared sauna, log sauna, bio sauna, salt chamber, steam cabin, fitness room, swimming pool and giant slides from May to September int he garden), morning gymnastics, water gymnastics, use of bathrobes, parking, WIFI.
HUNGUEST Hotel PLATÁNUS
Budapest
Accommodation, WIFI.
HUNGUEST Hotel RÉPCE
Bükfürdő
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the hotel's wellness island, daily entry to the Spa of Bük (equalling with the number of roomnights), parking, WIFI.
HUNGUEST Hotel RÉPCE GOLD
Bükfürdő
Accommodation with a buffet breakfast, one extra principal meal which could be either a buffet-dinner OR a coffee and cakes buffet (coffee, tea, soft drinks, salty and sweet confectionery) OR a cold pack OR a sandwich buffet at the choice of the Guest, use of the hotel's wellness island (swimming pool, bubble-bath, jacuzzi, finnish sauna, infrared sauna, steam-cabin, icy shower), daily entry to the Spa of Bük (equalling with the number of roomnights), use of bathrobes, parking, WIFI.
HUNGUEST Hotel SUN RESORT
Herceg Novi (Montenegro)
Accommodation in air-conditioned rooms, buffet breakfast and buffet dinner, use of bathrobes, free use of the wellness facilities (jacuzzi, sauna, solarium), use of the garden pools (with parasol and sunbed), children's pool, multi-functional sports ground (tennis, football, basketball), proprietary seafront beach, parking, WIFI.