Hunguest Hotel Flóra

Guest Information

Dear Guest,

Welcome to Hunguest Flóra! We are delighted that you have chosen our hotel. On behalf of my colleagues, I would like to extend our heartfelt greetings and hope that your stay with us and your time in Eger will be a pleasant and memorable experience. For detailed information about our services, please check the hotel information channel (Hotelinfo) on your in-room television, or feel free to ask our reception staff, who are happy to assist you. Relax and unwind while exploring the famous sights of Eger, the renowned wineries of Szépasszony Valley, and the beautiful baroque-style buildings of the historic downtown. If you need any assistance, we are at your service—please call us at extension 9.

Best regards,

Katalin Szabó
Hotel Manager

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Opening hours
Reception: Open 24/7

Alder Restaurant
Monday – Sunday

• Breakfast: 07.00 – 10.00
• Lunch: 12.00 – 14.00
• Afternoon Snack: 16.00 - 17.00
• Dinner: 18.00 – 21.00

Lobby bar: 07.00 - 23.00

City Thermal Bath
Monday – Sunday: 10.00-18.00
Pool closure: 17.30

Sauna Island
Monday – Sunday: 07.00-10.00 and 15.00-18.00

Playroom
Opening hours: 07.00 – 22.00

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WiFi Connection
Available throughout the hotel.
Network: hunguest I Password: hotelflora

General Information
Check-in: from 15.00
Check-out: until 10.00

Early Check-in: Available between 11:00 and 14:00 for an additional 25% of the first night’s room rate. Early check-in and late check-out are subject to availability. Please check with the reception in advance.

Late Check-out:

• Until 12:00: Free of charge
• Between 12:00 and 18:00: 50% of the room rate for the departure day.
• After 18:00: The full room rate for an additional night will be charged.

Payment Methods

• Bank cards: Maestro, MasterCard, Visa, AMEX
• SZÉP card: OTP, K&H, MKB
• Cash payments: Accepted only at the reception (HUF, EUR)

Tourist Tax: 650 HUF / person / night (for guests over 18 years old)

Parking

• Surface parking: 2,000 HUF / night / car
• EV charging: Please inquire at the reception for details.
• The hotel provides a barrier-enclosed outdoor parking area for guests at an additional char ge. The parking fee applies per hotel day.
• The hotel is not responsible for any vehicles parked on the premises.

Smoking Policy: Smoking is allowed only in designated areas. Smoking is strictly prohibited in hotel rooms and
public areas.

Sauna World
Enjoy the benefits of our sauna facilities, which provide relaxation and rejuvenation for both body and mind. It is recommended to gradually increase your time spent inside the sauna.
After each session, cooling down with cold water and resting is advised, as it helps stabilize and regulate the body’s vegetative functions.

Finnish Sauna
• Temperature: 85°C
• Humidity: ~10%
• Promotes detoxification, boosts metabolism, relaxes muscles, and enhances circulation. Strengthens the immune system and improves skin elasticity.

Infrared Sauna
• Temperature: 50°C
• Humidity: ~20%
• The built-in infrared heating panels emit long-wave infrared C-rays that penetrate deep into the body’s tissues, offering therapeutic effects.

Steam Cabin
• Temperature: 40–50°C
• High humidity
• Gentle on the heart and circulatory system compared to traditional saunas.

Aroma Sauna
• Temperature: 80°C
• Humidity: ~20%
• Infused with essential oils that are absorbed through the skin and inhaled, providing immune system support and mental relaxation. Suitable for up to 5 guests at a time.

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Hotel Services A – Z
Accessibility
Our hotel has 4 rooms designed for guests with reduced mobility. The hotel is fully accessible.

Adapter
If you need to connect an electrical device that does not have a European standard plug to the power network, an adapter is available at the reception.

Animation
On weekends, during school holidays, and on public holidays, we offer programs organized by the hotel with the assistance of trained animators. You can find information about the current programs on posters displayed in the hotel.

Anti-allergenic bedding
Available at the reception.

Anti-slip mat
Available at the reception.

ATM
The nearest ATM is located at 3300 Eger, Széchenyi István u. 2.

Baby Comfort Services
Bottle warmer, potty, toilet seat reducer, baby bathtub, high chair. Available at the reception.

Baby Cot
Available at the reception.

Bar – Kazamata Bar
Located in the hotel lobby, open from 07:00 to 23:00.

Bedding
Bed linen is changed every three days. If you require more frequent changes, please call the reception! Phone: 9

Bedspread
A washable bedspread is provided in the rooms. For assistance, please contact the reception! Phone: 9

Billiards
Available in the lobby for a fee. Please contact our staff at Kazamata Bar for assistance.

Blanket
We provide extra blankets upon request. Please call the reception! Phone: 9

Bowling
Bowling is available at the London Bowling Bar in our partner hotel, Hotel Eger & Park. For reservations, please contact the reception! Phone: 9

Breakfast in the Room
Start your day with a hearty breakfast, selecting from the buffet offered between 7:00 and 10:00 AM! If you prefer to have breakfast in your room, please fill out the breakfast form in your room and submit it to the reception by 9:00 PM the evening before. There is a service charge of 1000 HUF for breakfast room service.

Changing Table
Located in the ground-floor accessible restroom.

Check-in Time
Hotel rooms are available from 3:00 PM on the day of arrival. Early check-in from 10:00 AM is possible for an additional fee, subject to availability. Please inquire the day before arrival.

Check-out Time
On the day of departure, please vacate your room by 10:00 AM. Extensions for room or spa use on the departure day can be requested for an additional fee, subject to availability. Please con tact the reception for details! Phone: 9

Clothes Brush
Available at the reception.

Complaints Handling
If you have any complaints, please contact the hotel reception. Our staff will be happy to assist you!

Currency Exchange
Our hotel does not provide currency exchange services. For more information, please contact the reception.

Dress Code
Please dress appropriately for the time of day and occasion in our restaurant and bar. Leisure wear, bathrobes, and slippers should be avoided.

Dry Cleaning
Dry cleaning services are available for clothing for an additional fee. If you submit your items by 9:00 AM, we guarantee their cleaning within 24 hours.

Electric Car Charging
An ALTE-GO charging station is available in the parking lot in front of the main entrance.

Electricity
Please insert the plastic key card received at the reception into the cardholder next to the room entrance to activate the electrical system. The power supply is 240V / 50Hz.

Emergency Exit
In case of emergency, please follow the evacuation route on the inner side of your room door to exit the building.

Extra Bed
There is no possibility to add an extra bed in our double rooms. Cribs and travel cots for young children are available in limited numbers. If you require one, please call the reception! Phone: 9

Extra Bedding
Additional duvets, blankets, and pillows (in various sizes and types) are available upon request. Please call the reception if needed! Phone: 9

First Aid
If you need medical assistance, please call the reception! In case of emergency, dial 112.

Flowers
For flower orders, please contact our reception colleagues!

Foosball
Located in front of the restaurant. Tokens are required for operation and can be purchased at
Kazamata Bar for HUF 250 per token.

General Terms and Conditions
The hotel’s general terms and conditions can be viewed on our website at the following link: https://www.hunguesthotels.hu/en/hunguest_hotels_general_terms_and_conditions_of_contract/

Gift Card
HUNGUEST Gift Card: The recipient of the gift card can choose from our national network of spa, wellness, and holiday hotels. Gift cards are available in denominations of HUF 20,000, 50,000, 100,000, and 250,000. Gift cards can be purchased on the Hunguest website: https://www.hunguesthotels.hu/hu/webshop/ or at the hotel reception.

Housekeeping
Our housekeeping team cleans the rooms daily. For additional requests, please call the reception! Phone: 9

Iron and Ironing Board
Available at the reception.

Ironing Service (available between 8:00 AM and 4:00 PM, within 1 hour)
Available at the reception.

IT Assistance
Available at the reception.

Lost and Found
For items lost on the hotel premises, please contact the reception! Phone: 9

Loyalty Program
For detailed information about the Hunguest loyalty program, please contact the reception.

Luggage Service
Our attentive and polite porters are at your service to assist with luggage upon arrival and departure. Please call the reception for assistance! Phone: 9

Luggage Storage
The luggage room is located near the reception. Please inform the reception if you need lug gage storage.

Map
A free city map is available at the reception.

Messages
For message forwarding, please contact the reception.

Opening Room Doors
You can open your hotel room door with the card received at the reception. By holding the card in front of the sensor on the door for a few seconds, the indicator light will turn green, and the door will open.

Parcel Delivery and Storage
Please contact the reception.

Parking
In our hotel’s enclosed parking lot, the use of the parking area is only possible after check-in at the hotel, using the magnetic card. We kindly remind our dear guests that exit from the barriered parking is only possible if the parking ticket received from the machine upon arrival is validated at the hotel reception. You have 30 minutes to settle your bill and leave the parking lot. There is also a bus parking area on the Csákány Street side of the hotel.

Payment Methods
We accept cash, debit, and credit cards (Maestro, Mastercard, Visa, Amex), SZÉP cards (MBH, OTP, K&H) in the guest’s name, Hunguest loyalty cards, and fixed-denomination Hunguest Gift Cards. Mixed payments (e.g., SZÉP card and cash) are possible.

Phone Charger
Available at the reception.

Photocopying
Available at the hotel reception 24/7 for a fee.

Pillow Menu
We provide extra pillows upon request. We also offer anatomical, down, and bamboo pillows for our guests. Please call the reception! Phone: 9

Printing
Please inquire at the reception for printing services.

Public Internet
Free Wi-Fi is available in public areas and rooms. The Wi-Fi password is available at the reception. Network: hunguest Password: hotelflora

Public Telephone
Located at the reception.

Public Transport
For information about public transport, please contact our reception colleagues or call extension 9.

Reception
Our hotel has a 24-hour reception in the lobby. If you have any questions or requests, please feel free to approach our colleagues!

Room Card
When entering your room, placing the card in the card reader on the wall will supply power to the room. Please return both your room card and the wristband for the beach access at the reception upon check-out! Failure to do so will incur a compensation fee.

Room Safe
A room safe is available to ensure the safety of your belongings. You can use the safe if its door is open. Otherwise, please contact the reception for assistance! The hotel is only responsible for valuables stored in the central safe at the reception.

Room Service
Room service is available for food orders between 7:00 AM and 10:00 PM, and for drinks between 7:00 AM and 11:00 PM. Please call the reception! Phone: 9

Safety
For your safety, please always lock your room door when sleeping or leaving the room. The hotel has a night security service.

Sauna Island
On the ground floor of the hotel, you’ll find a steam cabin, aroma cabin, infrared sauna, and Finnish sauna in an exclusive environment, with tropical shower facilities. Children under 14 are not allowed to use the saunas! Thank you for your understanding.

Sewing Kit
Available at the reception.

Shaving Kit
Available at the reception.

Shoe Cleaning Kit
Located in the wardrobe.

Shoe Cleaning Machine
A shoe cleaning machine is available in the hotel lobby near the main entrance.

Shoe Horn
Located in the wardrobe.

Slippers (for bathroom use)
Available for a fee. Please contact the reception if needed.

Smoking
Our hotel is non-smoking, and smoking is prohibited throughout the entire premises, including rooms and balconies. Designated smoking areas are located at the main entrance and the rest aurant terrace. Violation of the house rules will result in a fine of HUF 50,000.

Special Dietary Needs
Allergens are marked with pictograms next to the dishes for easier selection. Please inform us in advance if you have special dietary requirements.

Stationery
Pens, notepads, and envelopes are provided in the rooms.

Table Reservation
Table reservations in our restaurant are possible for à la carte dining. During buffet breakfast and buffet dinner, reservations can only be made for the start of the meal.

Taxi, Transfer
For taxi or transfer services, please contact the reception! Phone: 9

Telephone
For use of the room telephone, please refer to the information sheet provided with the phone. Emergency call: 112

Toothbrush and Toothpaste
Available at the reception.

Towel Exchange
Towels are replaced every 3 days, or upon special request. Please call the reception! Phone: 9

Umbrella
Available at the reception.

Valuables Storage
Please note that the hotel is not responsible for valuables or cash left in the room. We recom mend using the free safe deposit service at the reception or the in-room safes.

Wake-up Call
Wake-up calls can be requested at the reception.

Water
Tap water is drinkable throughout the Eger area.

Wi-Fi
Wi-Fi is available throughout the hotel and spa. Network: hunguest Password: hotelflora
We hope you have a pleasant stay at our hotel! If you have any other questions or requests, please call the reception, where our colleagues will be happy to assist you.

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Hotel Fire Safety Regulations

Guests arriving by car may only park their vehicles in the designated parking area. Parking is prohibited in front of the main entrance, as it may obstruct rescue operations, as this area is designated for fire truck access.

In the hotel rooms and associated common areas, all activities that may cause fire or explosion are strictly prohibited. The introduction and use of pyrotechnic materials, flammable liquids, gas cylinders, or any equipment and devices that operate with them are forbidden inside the hotel building and rooms.
Smoking is prohibited in the elevator, corridor, stairwell, attic access areas, and in the rooms.

It is forbidden to place or discard burning tobacco products, matches, or items that could cause a fire or explosion, and to empty ashtrays containing smoldering tobacco products into waste bins.

The use of coffee makers, hot plates, irons, space heaters, and other heat-producing devices in rooms, associated areas, and on balconies is prohibited.
Electrical devices (such as television and radio) should be turned off when not in use. Other appliances, such as hair curlers, electric razors, and hairdryers, should be unplugged when not in use.

It is prohibited to place flammable decorative items on light fixtures in rooms and associated areas, as well as on balconies (e.g., using candles during holidays).
During the heating season, it is forbidden to place flammable materials, sprays, nail polish, etc., on radiators.

Fire Alarm
If you detect a fire, an accident, or an immediate danger, you must report it to the reception from your room phone by dialing extension 9 or in person. Even after a fire has been extinguis hed, it must be reported immediately. The reception will alert the hotel guests by activating the fire alarm siren and verbally informing them.

Evacuating the Building in Case of Fire
In case of fire, the building should be evacuated using the shortest route, primarily through the hallways on each floor, via the stairwell and the main entrance in front of the reception.

The evacuation route information is provided on the internal side of the room doors in pictogram format.

During a fire, the use of elevators is strictly prohibited, as they will be de-energized.

For our shared safety, we thank you for your conduct and willingness to assist!

If you require assistance in evacuating the hotel or for any reason cannot leave your room, please immediately inform the Reception after the alarm signaling the evacuation. Phone number: 9

After occupying your room, please read the evacuation route plan on the door! Count how many doors away you are from the exits so you can orient yourself even in dense smoke! Re member where the nearest emergency exit is located!

Keep your room card in a place where you can find it at any time! In case of any emergency not detailed above, please follow the instructions inside the room, pay attention to the emergency exit signs in the corridors, and follow the instructions provided by the hotel’s internal commu nication system, hotel staff, and professional rescue personnel!