• accommodation
• with halfboard (buffet breakfast and buffet dinner)

• sauna world

• unlimited entry to Eger Thermal Bath

• children's game room

• Use of e-bikes and e-scooters for a fee

• Internet access in the rooms (WIFI)
• service charge, VAT

• We would like to inform you that from 1 September 2021, hotels have to comply with a new legal reporting obligation. Please make sure to bring the required ID’s with you, this will be from 1 January 2023 mandatory for children as well to use our services. Further information: vizainfo.hu/en/guests
• According to Government Decree No. 450/2023 (X. 4.), which came into effect on 2 January 2024, a mandatory redemption fee of HUF 50 per item is payable for non-reusable products. The decree applies to consumer packaging for beverages made of metal, plastic, and glass with a capacity ranging from 0.1 to 3 liters. For more information please visit: https://repont.hu/en/for_consumers

• Local tax: 650 HUF (cca. 1.9 EUR)/person/night (for all guests over 18 years), not included in the room rates, payable on the spot.
• Parking: 2 000 HUF (5 EUR)/car/night

• Check-in and check-out: rooms are available from 15:00 on the day of arrival and until 10:00 on the day of departure. We can provide a package room for earlier arrivals or later departures, but late check-out is also possible on request, subject to availability and for a fee.

• Claim your Hunguest Hotels Individual Frequent Guest Card, which can save you 10% on future bookings in the form of a points credit.
• Please note that in the context of special promotions, the crediting of points for the loyalty card and the application of point redemption are sometimes excluded, so certain offers cannot be combined with other promotions and discounts!
• Please make sure to inform us of your pet's arrival when booking. The pet surcharge is HUF 6.500 per night, regardless of size.
• Our hotel is a non-smoking hotel.
• Prices are subject to change depending on availability.

Information on how to pay the advance:

• 30%except during peak and holiday periods
• Special periods (15 March weekend, Easter, Pentecost, summer holidays, autumn holidays, Christmas) 50%,
• New Year's Eve 100%

A deposit is required within 5 days of booking by bank transfer.

The balance is payable on arrival at reception in cash, by SZÉP or credit card.

• Possible payment methods:
  • Accepted card types: Maestro, MasterCard, Visa, AMEX,
  • Maestro, Visa, ATM, Visa, Visa, credit card, credit card, credit card with own name (OTP, MKB, K&H) or
  • by bank transfer to the following account number:
    Bank Account: OTP Bank Nyrt.

    EUR: HU96 11763945-08475880-00000000

    SWIFT: OTPVHUHB
• If you wish to pay the requested advance in Euro, please contact our sales department at sales@flora.hunguesthotels.hu.
• Please include your name and billing address (home address) in the remittance note.
  Without this information we will not be able to record the amount received for your booking.
• If you are requesting an invoice in company name, please include the company's tax number, the advance invoice and the final invoice will be issued in the same name and address (we cannot issue invoices in company name for SZÉP card payments).
• The advance invoice will be sent electronically to the e-mail address provided without any special request, or, in the absence of an e-mail, will be handed over to the guests on arrival at the latest.
• The remaining amount will have to be paid on arrival on the spot.
• In case of advance payment, please indicate the name and address of the guest.
• In case of payment by SZÉP card, please make the payment on the following page (only the card in the name of the guest staying at the hotel can be used):
• OTP: Please indicate Hunguest Flora in the service provider (www.otpszepkartya.hu) and send us the electronic receipt with a postal address after the transfer.
• MBH: Please have your SZÉP card ready and send us by e-mail your card identification number, the name of the cardholder and your billing address. We will then request the ID from the bank and the cardholder will use this to authorise the transaction via the online interface.
• K&H: Please make the transaction via the K&H beautiful card interface, using the following acceptance point ID: 84009848.
• For online payments, the payment and cancellation terms and conditions for the selected discount/payment method or promotional code apply.
• If the order
  Order with 100% online payment - cannot be cancelled, or
  Order with 50% online payment - cannot be cancelled
  The penalty will be 50% or 100% of the deposit paid, depending on the offer chosen, from the moment of booking.
• You can cancel your reservation without penalty until 14 days before the arrival date.
• If cancelled within 14 days, the full amount of the deposit paid to guarantee the reservation will be charged as a penalty.
• In case of early departure, the full amount of the reservation will be charged.
• Cancellations can only be accepted in writing.