• accommodation
• half board (buffet breakfast and buffet dinner)

• a number of unlimited spa and beach tickets to the Castle Baths and Aquapalota (subject to the current opening hours; for details and possible changes please visit the Castle Baths website.)
• Use of theHarmony Wellness Centre
• use ofbathrobes

• VAT
• use of e-bikes and traditional bicycles for a fee

We would like to kindly inform our Guests, that the "Lovarda" swimming pool will be out of order between 05 of May and 27 of November 2025.
Guests of the spa can use the Castello Sauna Park free of charge. (Themed sauna infusions are available with a sauna infusion ticket (700 HUF/person)

We would like to inform our Guests that the AquaPalota and the Harmónia Wellness will be out of order between 03-07 November 2025. Thank you for your kind understanding

• We would like to inform you that from 1 September 2021, hotels have to comply with a new legal reporting obligation. Please make sure to bring the required ID’s with you, this will be from 1 January 2023 mandatory for children as well to use our services. Further information: vizainfo.hu/en/guests

• According to Government Decree No. 450/2023 (X. 4.), which came into effect on 2 January 2024, a mandatory redemption fee of HUF 50 per item is payable for non-reusable products. The decree applies to consumer packaging for beverages made of metal, plastic, and glass with a capacity ranging from 0.1 to 3 liters. For more information please visit: https://repont.hu/en/for_consumers

• The prices do not include the local tax, which is 1,6 EUR/pax/night.
• Parking fee: 6 EUR/car/night.
  Please send your license plate number to our hotel at least 24 hours before arrival.

• Check-in: from 2 p.m. in the afternoon.
• Check-out: by 10 a.m. in the morning.
• Our guests have an option of early check-in - for an additional charge - from 10 a.m. to 2 p.m. The offer is limited depending on room availability, so please inquire by phone before checking in for details!

• For children the price of extra bed is formed in advance.
  • between 0-4 years: free of charge
  • between 4-12 years: 50% discount from the price of adult
  • over 12 years: adult price

• A deposit of 50% of the services ordered is required within 7 days of booking to the following bank account. Bank transfer in EUR please use our following account:

Erste Bank Hungary Zrt.
SWIFT Code: GIBAHUHB.
EUR - HU39 11600006-00000000-13279109

• Before sending the transfer, please be sure to provide your billing name and address by clicking on the following e-mail address: gazdasag@hotelerkel.hunguesthotels.hu, to which the advance invoice and the final invoice will be sent. Without this information we will not be able to record the amount received for your booking. Please include your name and date of arrival in the remittance note. If you are requesting an invoice in company name, please include the company tax number. We will issue an e-invoice for the amount received, which will be sent to the e-mail address recorded in the booking.
  
• In case of cancellation by the guest, the bank charges and administration costs of the return will be deducted from the deposit.
• If you order the hotel services without paying the deposit, our hotel reserves the right to request payment for the hotel services ordered at the latest on arrival.

• Cancellation deadline: at least 7 days before arrival.
• In the event of late cancellation or no-show, the hotel will charge a 50% penalty on the total value of the services ordered.

• In case of online payment, the payment and cancellation conditions apply according to the selected discount, payment method or promotion code.