• accommodation
• half board (buffet breakfast and buffet dinner)

• a number of unlimited spa and beach tickets to the Castle Baths and Aquapalota (subject to the current opening hours; for details and possible changes pleasevisit the Castle Bathswebsite.)

• Use of the Harmony Wellness Centre (Finnish and infrared sauna, adventure shower, fitness room, salt room)

• use ofbathrobe

• VAT
• use of e-bikes and traditional bicycles for a fee

Please be informed that the AquaPalota will be closed for maintenance from 20 to 26 April 2026 and the Harmony Wellness from 04 to 07 May 2026. From 4 May 2026 the indoor adventure pool will be closed for an indefinite period due to service improvements.

• Tourist tax (18 years and over) is HUF 750 per person per night, not included in the room rates and payable on the spot. Any changes in the current applicable taxes may result in automatic price changes.
• Parking: HUF 2 000 per car per night (first come, first served)
  Please send your registration number to the hotel 24 hours before arrival.
• From 1 September 2021, in accordance with the legislation in force, accommodation providers in Hungary must record all guests' personal data, as defined by law, via a document scanner upon arrival. Accepted documents for Hungarian citizens: identity card, driving licence, passport. The regulation applies to all guests, and from 1 January 2023 children will also be required to present a photo document in order to use our services. For more information: https://vizainfo.hu/vendegek

• Pursuant to Government Decree 450/2023 (X. 4.), which entered into force on 02.01.2024, a non-reusable product subject to a mandatory redemption fee is subject to a redemption fee of HUF 50 per item. The Regulation applies to metal, plastic and glass beverage containers in consumer packaging with a capacity of 0.1 to 3 litres. For more information: https://repont.hu/hu/fogyasztoi-visszavaltas
• The whole hotel is non-smoking

• Hotel rooms are available from 14:00 on the day of arrival until 10:00 on the day of departure.

• Extra beds are available:
  • For children aged 0-3 years, accommodation and board in the parents' room is free of charge when using an extra bed or baby cot.
  • 4-11 years: 50% discount on the price for adult guests sharing room with parents
  • Children over 12 years pay the adult rate.

• Claim your HH Individual Frequent Flyer Card, which can save you 10% on future bookings in the form of a points credit.
  Please note that in the context of special promotions, points credited to the loyalty card and the use of point redemption are sometimes excluded, so certain offers cannot be combined with other promotions and discounts!

• A deposit of 50% of the services ordered is required within 7 days of booking to the following bank account. Bank transfer in EUR please use our following account:

OTP Bank Nyrt.
SWIFT Code: OTPVHUHB
EUR - HU33 117639450847288700000000

• Before sending the transfer, please be sure to provide your billing name and address by clicking on the following e-mail address: gazdasag@hotelerkel.hunguesthotels.hu, to which the advance invoice and the final invoice will be sent. Without this information we will not be able to record the amount received for your booking. Please include your name and date of arrival in the remittance note. If you are requesting an invoice in company name, please include the company tax number. We will issue an e-invoice for the amount received, which will be sent to the e-mail address recorded in the booking.
  
• In case of cancellation by the guest, the bank charges and administration costs of the return will be deducted from the deposit.
• If you order the hotel services without paying the deposit, our hotel reserves the right to request payment for the hotel services ordered at the latest on arrival.

• Cancellation deadline: at least 7 days before arrival.
• In the event of late cancellation or no-show, the hotel will charge a 50% penalty on the total value of the services ordered.

• In case of online payment, the payment and cancellation conditions apply according to the selected discount, payment method or promotion code.