• accommodation, half board (breakfast buffet, buffet dinner)

• use of the wellness island (adventure pool, thermal pools, sauna, infrared sauna, bio sauna, log sauna, steam cabin, salt cabin, fitness room), seasonal swimming pool and giant slides (Anaconda slide for children over 8 years old, kamikaze slide for children over 14 years old) in the park,
• access to the Spa Cave on Monday-Saturday from 13:00-17:45 for respiratory rehabilitation
• breathing exercises in the spa cave (on opening days)
• morning gymnastics
• water gymnastics
• bathrobe use

• childcare and activities at the Tapolca Pocak Club,
• Play houses
• playground in the garden, trampoline
• use of e-bike and e-roller for a fee
• seasonal beach volleyball court, beach football pitch
• Pelion's current programmes are available by clicking here

• free WiFi access throughout the hotel,
• free parking until 28 February 2026 (from 1 March 2026 1500 HUF/car/night in the hotel's own open parking lot, subject to prior registration and registration number)
• service charge,
• VAT.

• From 1 September 2021, in accordance with the legislation in force, accommodation providers in Hungary will be required to record all guests' personal data, as defined by law, through the use of a document scanner upon arrival. Accepted documents for Hungarian citizens: identity card, driving licence, passport. The regulation applies to all guests, and from 1 January 2023 children will also be required to present a photo document in order to use our services. For more information: vizainfo.hu/vendegek
• According to the Government Decree 450/2023 (X. 4.), which entered into force on 02.01.2024, a non-reusable product subject to a mandatory return fee is subject to a return fee of HUF 50 per item. The Regulation applies to metal, plastic and glass beverage containers in consumer packaging with a capacity of 0.1 to 3 litres. For more information: https://repont.hu/hu/fogyasztoi-visszavaltas
• Tourist tax rate (from 18 years) 800 HUF / person / night, which is not included in the room rates and is payable on the spot.
• Parking is available free of charge in our private car park for 228 cars and 3 buses. The car park is equipped with a number plate recognition system, so please state your number plate in the Other comments field when booking or in the reply letter after booking. Please note that parking spaces in the hotel car park are limited. Parking is available on a first-come, first-served basis, subject to availability. Please be informed that from 1 March 2026 a parking fee (1500 HUF/night/car) will be introduced in the hotel car park to maintain the quality of services and the orderly use of the parking spaces.

• Check-in and check-out: rooms can be occupied from 14.00 hrs and left by 10.00 hrs on the day of departure.
• Late check-outs, subject to availability, click here for details.

• Meals: meals included in the above special offer (buffet breakfast and dinner) are already included in the price.
  • Breakfast: between 7:00 - 10:00
  • Lunch: 12:00 - 15:00
  • Dinner: 18:00 - 21:00
• We provide buffet breakfast and buffet dinner to our guests in 3 time slots. There are a limited number of places available for each time slot, and each time slot lasts a maximum of 60 minutes. Please note that if you arrive outside the time slot you have registered for, we may not be able to provide you with a seat in our restaurant.
• Half-board meals are served in our hotel's restaurant. Lunch is available à la carte in our lobby bar between 12:00 and 15:00.

• Classic rooms do not have a balcony, but are otherwise equipped with the same facilities as Double rooms.
• A limited number of rooms are available, subject to availability, by prior arrangement and reservation.
• Room surcharges . These room types are: connectingfamily room, junior apartment, luxury apartment. Special room types are available in limited numbers and can only be booked by prior arrangement.
• Reductions for children:
  • 0-3,99 years: free board and lodging in parents' room with extra bed or cot
  • 4-11,99 years: 50% discount on adult rates for sharing room with parents and extra bed
  • Children over 12 years pay the adult rate.

• Claim your HH IndividualFrequent Flyer Card, which can save you 10% on future bookings in the form of a points credit.
  Please note that in the context of special promotions, points credited to the loyalty card and the use of point redemption are sometimes excluded, so some offers cannot be combined with other promotions and discounts!
• Pets: allowed with restrictions (please contact rezervacio@pelion.hunguesthotels.hu for details)
• Our hotel is a non-smoking hotel! In case of non-compliance with the smoking restriction, a cleaning fee of twice the room rate per night confirmed in your booking will be charged.
• Rates may vary depending on occupancy.

• Payment terms in non priority period: payment is due on arrival on the spot (cash, MasterCard, Visa, Meastro, American Express, or SZÉP or Hunguest Hotels loyalty card in the Guest's name ).
• Payment terms in priority periods: spring school holidays, Easter weekend, May 1st weekend, Pentecost weekend, summer period: 20.06 - 10.09, autumn and winter school holidays, Christmas period, please confirm your reservation with a 50% deposit within 5 days after booking.
• For New Year's Eve reservations, please confirm your order with a 100% deposit by September 30, 2026 (if the reservation is made after this date, then on the day of the reservation).
• If you order the hotel services without paying a deposit, the hotel reserves the right to request payment for the hotel services ordered at the latest on arrival. Payment by bank transfer is due within 5 working days from the date of booking.

Our bank details are as follows:
Company name: Hunguest Zrt. Hotel Pelion
Bank of account: OTP Bank 1051 Budapest, Nádor u.16.

EUR bank account number: 11763945-08479884
IBAN bank account number EUR: HU23117639450847988400000000

FORINT (HUF) bank account number: 11794008-24037709
IBAN bank account number HUF: HU75117940082403770900000000

SWIFT code: OTPVHUHB

Please include your billing address in the transfer message.

• No-fee cancellation deadline for non-priority periods: 3 days prior to arrival at 14:00, after this time cancellation or no-show will incur a penalty of 50% of the booked service, with a minimum of 1 night's room rate as stated in the confirmation.
• The cancellation deadline without penalty in priority periods (spring school holidays, Easter weekend, 1 May weekend, Pentecost weekend, summer period from 20.06 - 10.09., autumn and winter school holidays, Christmas period) is 14:00 on the 14th day before arrival, after which the penalty for cancellation, modification or non-arrival is 50% of the amount of the service ordered.
• For New Year's Eve reservations, cancellations can be made without penalty until November 15, 2026. Any reservations made after this date cannot be canceled without penalty. In case of no-show, the penalty is 100% of the ordered service.

In case of online payment, the payment and cancellation terms and conditions apply according to the discount/payment method or promotional code selected.

If the order cannot be cancelled - Order 100% with online payment - a penalty will be charged for any modification or cancellation of the booked accommodation. The penalty will be 100%, equal to the amount of the deposit paid.

Cancellations will only be accepted in writing.