• accommodation ,half board (breakfast buffet, buffet dinner)

• use of thewellness island (adventure pool, thermal pools, sauna, infrared sauna, bio sauna, log sauna, steam cabin, salt cabin, fitness room), seasonal swimming pool and giant slides (Anaconda slide for children over 8 years old, kamikaze slide for children over 14 years old) in the park,
• visits to the Spa Cave on Monday-Saturday from 13:00-17:45 for respiratory rehabilitation
• breathing exercises in the spa cave (on opening days)
• morning gymnastics
• water gymnastics
• bathrobe use

• childcare and activities at the Tapolca Pocak Club,
• Play houses
• playground in the garden, trampoline
• Use of e-bikes and e-scooters for a fee
• seasonal beach volleyball court, beach football pitch
• current Pelion programmes available by clicking here

• free WiFi access throughout the hotel,
• parking,
• service charge,
• VAT.

• From 1 September 2021, in accordance with current legislation, accommodation providers in Hungary will be required to record all guests' personal data, as defined by law, through the use of a document scanner upon arrival. Accepted documents for Hungarian citizens: identity card, driving licence, passport. The regulation applies to all guests, and from 1 January 2023 children will also be required to present a photo document in order to use our services. For more information: vizainfo.hu/vendegek
• According to the Government Decree 450/2023 (X. 4.), which entered into force on 02.01.2024, a non-reusable product subject to a mandatory return fee is subject to a return fee of HUF 50 per item. The Regulation applies to metal, plastic and glass beverage containers in consumer packaging with a capacity of 0.1 to 3 litres. More information: https://repont.hu/hu/fogyasztoi-visszavaltas
• Tourist tax rate (from 18 years) 790 HUF / person / night, which is not included in the room rates and is payable on the spot.
• Parkingis available free of charge in our private car park for 228 cars and 3 buses

• Check-in and check-out: rooms can be occupied from 14.00 and left by 10.00 on the day of departure
• Late check-outs, subject to availability, click here for details.

• Meals: the price of the meals (buffet breakfast and dinner) included in the above special offer is 2025 (the amount is already included in the price):
  • 12 500 HUF/adult/night, and
  • for children (4-11,99 years): HUF 6 250/child/night.

• The Classic rooms do not have a balcony and are equipped with all the facilities of a Double room.
• A limited number of rooms are available, subject to availability, by prior arrangement and reservation.
• Room surcharges . These room types are: connectingfamily room, junior apartment, luxury apartment. Special room types are available in limited numbers and can only be booked by prior arrangement.
• Reductions for children:
  • 0-3,99 years: free board and lodging in parents' room with extra bed or cot
  • 4-11,99 years: 50% discount on adult rates for sharing room with parents and extra bed
  • Children over 12 years pay adult price.

• Claim your HH Individual Frequent Flyer Card, which can save you 10% on future bookings in the form of a points credit.
  Please note that in the context of special promotions, points credited to the loyalty card and the use of point redemption are sometimes excluded, so certain offers cannot be combined with other promotions and discounts!
• Pets: allowed with restrictions (please contact rezervacio@pelion.hunguesthotels.hu for details)
• Our hotel is a non-smoking hotel!
• Prices are subject to change depending on availability.

Payment Terms

• An advance payment of 50% of the total accommodation cost must be transferred within 5 days of booking to guarantee the reservation. The remaining balance is payable upon arrival at the reception desk by cash, SZÉP card, or bank card.
• Our bank details are as follows:
  Company name: Hunguest Zrt. Hotel Pelion
  Bank: ERSTE Bank Zrt. 1138 Budapest, Népfürdő u. 24-26.
  
  HUF Account:
  IBAN (HUF): HU33-11600006-00000000-77649775
  EUR Account:
  IBAN (EUR): HU54-11600006-00000000-77650270

Please indicate the invoicing name and address in the reference/comment field of the bank transfer.

Cancellation Policy for the Peak Summer Period

• For bookings between June 20 and September 11, the free cancellation deadline is 14:00 (2 PM) on the 14th day prior to arrival.
  In case of cancellation after this time or in the event of a no-show, 50% of the total amount of the booked services will be charged as a penalty.
• In the case of online payments, the payment and cancellation terms corresponding to the selected discount / payment method / promotional code will apply.
• If the booking was made under one of the following conditions:
  "100% Online Payment – Non-Refundable", or
  "50% Online Payment – Non-Refundable",
  then any modification or cancellation of the reservation will be subject to a penalty. The amount of the penalty is 50% or 100% of the booking value, depending on the chosen offer, and corresponds to the amount of the paid deposit.

We only accept cancellations in writing.