• accomodation

• use of the wellness island (adventure pool, thermal pools, sauna, infrared sauna, bio sauna, log sauna, steam cabin, salt cabin, fitness room), seasonal swimming pool and giant slides (Anaconda slide for children over 8 years old, kamikaze slide for children over 14 years old) in the park,
• use of bathrobes

• childcare and programmes at the Tapolca Pocak Club based on our current programmes,

• free WiFi access throughout the hotel,
• service charge,
• VAT.

• From 1 September 2021, in accordance with the legislation in force, accommodation providers in Hungary will be required to record all guests' personal data, as defined by law, through the use of a document scanner upon arrival. The accepted documents for Hungarian citizens are: identity card, driving licence, passport. The regulation applies to all guests, and from 1 January 2023 children will also be required to present a photo document in order to use our services. For more information: vizainfo.hu/vendegek
  
  According to Government Decree No. 450/2023 (X. 4.), which came into effect on 2 January 2024, a mandatory redemption fee of HUF 50 per item is payable for non-reusable products. The decree applies to consumer packaging for beverages made of metal, plastic, and glass with a capacity ranging from 0.1 to 3 liters. For more information please visit: https://repont.hu/en/for_consumers
  
  Swimming pool maintenance 2024
  Hereby we informed that the Hunguest Hotel Pelion will be undergoing its annual maintenance between 3 and 6 November 2024, so the pool will not be operational during this period.
  During these days, our guests can use the hotel's wellness area with Turkish bath with 2 thermal pools, indoor children's pool, sauna area (sauna, infrared sauna, bio sauna, steam cabin, salt cabin), fitness room.
• The tourist tax rate in 2024 is 590 HUF/person/night, which is not included in the room rates and is payable on the spot.
• Parking 228 cars and 3 buses in our private car park free of charge

• Check-in and check-out: rooms can be occupied from 14.00 and vacated by 10.00 on the day of departure
• Late check-out, subject to availability, click here for details.

• The Classic rooms do not have a balcony, but are otherwise identical to the Double rooms.
• A limited number of rooms are available, subject to availability, by prior arrangement and reservation.
• Room surcharges.
  These room types are: connecting family room, junior apartment, luxury apartment. Special room types are available in limited numbers and can only be booked by prior arrangement.
  Reductions for children:
• 0-3,99 years: free board and lodging in parents' room with extra bed or cot
• 4-11,99 years: 50% discount on adult rates for sharing room with parents and extra bed
• Children over 12 years pay the adult rate.

• Claim your HH Individual Frequent Flyer Card, which can save you 10% on future bookings in the form of a points credit.
• Please note that in the context of special promotions, the crediting of points for the loyalty card and the application of point redemption are sometimes excluded, so certain offers cannot be combined with other promotions and discounts!
• Pets: allowed with restrictions (please contact: rezervacio@pelion.hunguesthotels.hu for details)
• Our hotel is a non-smoking hotel!
• Prices are subject to change depending on availability.

• Payment terms in non-priority period
  payment is due on arrival on the spot (cash, MasterCard, Visa, Meastro, American Express, or a SZÉP or Hunguest Hotels loyalty card in the Guest's name).
  If you order the hotel services without paying a deposit, our hotel reserves the right to request payment for the hotel services ordered at the latest upon arrival.
  Payment by bank transfer is due within 5 working days of booking.
• Payment terms during priority periods
  (15 March, Easter weekend, Pentecost weekend, summer period: 07.01. - 08.31., autumn and winter school holidays, Christmas, New Year's Eve) 50% deposit to confirm the order within 5 days after booking)

Our banking details are as follows:
Company name: Hunguest Zrt. Hotel Pelion
Account Manager Bank: ERSTE Bank Zrt. Budapest, 1138 Budapest, Népfürdő u. 24-26.

Account EUR
IBAN (EUR): HU54-11600006-00000000-77650270
S.W.I.F.T._GIBAHUHB

• Cancellation in non priority periods:
  the 3rd day before arrival at 14:00, in case of cancellation or no-show after 14:00, the penalty is 50% of the ordered service, but at least 1 night's room rate as stated in the confirmation.
  
• Cancellation fee in priority periods
  (15 March, Easter weekend, Pentecost weekend, autumn and winter school holidays) the deadline for cancellation free of charge is 14:00 14 days before arrival, and for the summer period from 07.01. to 31.08. and for the end of year holidays: from 12.23. to 01.02. the deadline for cancellation free of charge is 14:00 30 days before arrival.
  In the event of cancellation or non-arrival after this time, the penalty is 50% of the service ordered.

For online payments, the payment and cancellation terms and conditions apply according to the discount/payment method or promotional code selected. Cancellations will only be accepted in writing.