• accommodation
• half board: buffet breakfast and dinner

• during your stay at the hotel, entrance to the Zalakaros Spa, the Adventure Spa, the indoor Vizipók-Csodapók Indoor Children's Kingdom (depending on the opening hours of the spa)
• the ticket entitles to multiple daily admission, the bath is conveniently accessible through a closed gateway
• use of bathrobes for adults,

- 12.29 Casino evening in the conference room (Black Jack, Poker, Roulette)
- 12.30 Retro disco with DJ Nova
- 12.31st New Year's Eve Gala Dinner, Super Troupers Abba show
- 01.01 on 01.01 Kalmus Felícián crossover cellist

We reserve the right to change the programme.

• Free use of the safe,
• free WiFi in the rooms,
• VAT

• Any changes in the applicable legislation may be subject to automatic change.
• From 1 September 2021, in accordance with current legislation, accommodation providers in Hungary will be required to record all guests' personal data, as defined by law, via a document scanner upon arrival. The accepted documents for Hungarian citizens are: identity card, driving licence, passport. The regulation applies to all guests, and from 1 June 2021 children will also be required to present a photo document in order to use our services. For more information: vizainfo.hu/vendegek

• According to the Government Decree 450/2023 (X. 4.), which entered into force on 02.01.2024, a non-reusable product subject to a mandatory redemption fee is subject to a redemption fee of HUF 50 per item. The Regulation applies to metal, plastic and glass beverage containers in consumer packaging with a capacity of 0.1 to 3 litres. For more information: https://repont.hu/hu/fogyasztoi-visszavaltas

• Tourist tax (over 18 years) is HUF 750 per person per night, which is not included in the room rates and is payable on the spot.
• Parking: 1000 HUF/car/night
• Spa centre and garden: 2100 Ft/person/day
• Prices are subject to change depending on availability.

• Rooms can be booked from 14.00 on the day of arrival and are subject to availability
• availableuntil 10.00 on the day of departure.

• Our hotel will prepare seating arrangements for the Gala Dinner. Reservations will be taken on a first come, first served basis and subject to availability. Thank you for your kind understanding!

• Discount for children:
  • For children 0-4 years old, accommodation and meals are free of charge in the parents' room with an extra bed or baby cot.
  • 4-12 years: 50% discount on the main bed price when sharing room with parents
  • Children over 12 years pay adult price.

• The towels in the rooms can only be used in the hotel. Please provide your own towels for the bath! Thank you for your understanding!

• Advance payment obligation for the special holiday period: 100% of the total amount, to be transferred to our bank account by 30.09.2026.
• In case of advance payment, please indicate the name and address of the guest.
  
  Bank account details:
• Hunguest Zrt. Hotel Freya
  
  Account servicing bank.
  IBAN: HU94117639450848288600000000
  SWIFT: OTPVHUHB

• Please pay the remaining balance of the ordered services on the spot by cash, credit card or personal SZÉP card.
• For online payment, the payment and cancellation terms and conditions apply according to the discount/payment method or promotional code selected.

• The cancellation deadline without payment is 45 days before arrival.
• In case of cancellation or no-show within 45 days, 100% of the ordered services will be charged as a penalty.