• accommodation
• half board (buffet breakfast and dinner)

• Unlimited use of Spa (adventure pool, children's pool, Finnish sauna with plunge pool, ice fountain, infrared sauna, log sauna, steam room, salt chamber)
• bathrobe use

• Christmas sweet moments (tasting of hot drinks and cakes) on 24 and 25 December
• surprise room set-up for children on 24 and 25 December
• fun children's animation activities during the winter holidays
• music shows in the Lobby:
  • 23 December 2025 Louis Armstrong Show
  • 25 December 2025 Christmas tunes
  • 28 December 2025 Musical evening (Latin, jazz, retro, soul, funky)
  • 29 December 2025 Latin trio performance
  • 30 December 2025 Singh Viki performance
  • Live music every day in the Lobby
• Tangible memories - free use of Photobox in the Lobby
• We reserve the right to change the programme.

• Free WiFi in the hotel
• service charge, VAT

• Tourist tax is not included in the room rate and is payable on the spot (for guests over 18 years) at the rate of 710 HUF/person/night.
• Parking is possible in the hotel - limited.
  • Surface parking: 2 000 HUF/car/night
  • Underground parking: 4 000 HUF/car/night
• Please be informed that entry to our parking lot is controlled by a license plate recognition system. We kindly ask you to provide your vehicle's license plate number in during booking or in your reply to this email. Parking spaces are available on a first-come, first-served basis and are subject to availability.
• Pets (max 30 kg): small dogs can be brought to the hotel for a fee.
• Our hotel is a non-smoking hotel.

• Check-in and check-out: rooms are available from 15:00 on the day of arrival and until 10:00 on the day of departure. We can provide a package room for earlier arrivals or later departures, but late check-out is also possible on request, subject to availability and for a fee.

• A limited number of rooms are available, subject to availability and by prior arrangement and reservation.
• Discounts for children:
  • 0-4 years: free room and board in parents' room with extra bed or cot
  • 4-12 years: 50% discount on the price for adult guests sharing room with parents on extra bed
  • Children over 12 years pay adult price.
• Baby cots are provided free of charge for children up to 2 years of age. Please indicate in advance when booking your room if you require a baby cot.

• Claim your HH Individual Frequent Flyer Card, which can save you 10% on future bookings in the form of a points credit!
  Please note that in the context of special promotions, points credited to the loyalty card and the use of points redemption are sometimes excluded, so certain offers cannot be combined with other promotions and discounts.
• Prices are subject to change depending on availability.
• On some dates, the minimum number of nights may differ from the number of nights specified in the offer.

• For reservations, 50% of the accommodation fee must be paid in advance within 5 days of booking, and the balance is payable upon arrival at the reception in cash or by credit card.
• If you order the hotel services without paying the deposit, the hotel reserves the right to request payment of the hotel services ordered at the latest on arrival.
• Possible payment methods:
  • Maestro, MasterCard, Visa, AMEX,
  • by bank transfer to the following bank account number:

Company name: Hunguest Zrt. Hotel BÁL Resort
Account Manager Bank: ERSTE Bank Hungary Zrt.
Account EUR: HU41-11600006-00000000-77650407
S.W.I.F.T.: GIBAHUHB

• Please indicate your billing address in the transfer message.
• In case of online payment, the payment and cancellation terms and conditions apply according to the discount/payment method or promotional code selected.
• Prices are subject to change depending on hotel availability, and a limited number of rooms can be booked at the discounted rate.

• In high season cancellations are accepted free of charge up to 14 days prior to arrival, cancellations within 14 days are subject to a 100% penalty, and must be made in writing.
• If the Guest does not arrive or does not cancel the order by the appropriate deadline, the penalty will be the amount of the deposit paid.