Hunguest Hotel Sóstó

Guest information

Click here for the Room service menu.

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Dear Guest!

We warmly welcome you to Hunguest Sóstó in Nyíregyháza, we hope you will have unforgettable experiences during your stay with us!
You will find our hotel services, restaurant, wellness and other options in detail in this brochure.
Unwind in our hotel surrounded by an oak forest next to the Aquarius Bath. Discover the historic downtown of Nyíregyháza and the world-famous Tokaj wine region! If you need anything, my colleagues and I will be happy to help you, feel free to call us at any time on the following extension: 9

Best regards,
Zoltán Cséplő
General Manager

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Opening Hours

Reception: 0–24
Buffet Breakfast: 07:00 – 10:00
Buffet Dinner: 18:00 – 21:00
Lobby Bar: 07:00 – 23:00

Other Facilities
Kitchen: 12:00 – 22:00
Playroom: 08:00 – 20:00
Wellness: 08:00 – 20:00

General Information

Telephone Extensions
Reception: 9

Wifi Connection
Network: HotelSosto
Password: Sosto2019

Check-in: from 14:00

Check-out: until 10:00

Early arrival:
Between 10:00 and 14:00 – 25% of the first night’s room rate.

Late check-out:
Between 10:00 and 12:00 – FREE OF CHARGE!
Between 12:00 and 18:00 – 50% of the current night’s room rate on the departure date.
Early check-in and late check-out are subject to availability.
Please always check with the reception in advance.
Room rates do not include meals or spa entry/use.

Payment Methods
• Bank cards: Maestro, MasterCard, Visa, AMEX
• SZÉP cards: OTP, K&H, MKB
• Cash: HUF, EUR

Additional Fees
Tourist tax: HUF 450 / person / night (for guests aged 18 and above)
Parking fee: HUF 1,500 / vehicle / night
Pets: HUF 8,000 / pet / night

Smoking Policy
Smoking is only permitted in designated areas.
Smoking is STRICTLY PROHIBITED in rooms and public indoor areas!

Restaurant
Our hotel restaurant offers an exclusive selection of dishes. While international cuisine forms the foundation of our menu, our chef also places special emphasis on regional flavors, presented in a modern and creative way thanks to contemporary culinary techniques.

Half Board Service
Breakfast and dinner are enriched with organic, lactose-free, and gluten-free options. Information about allergens and ingredients is available for our guests.

Room Service
Available from 06:00 to 22:00
Extension: 9

Lobby Bar
Located in the hotel lobby, the Lobby Bar welcomes guests throughout the day.
Opening hours: 07:00 – 23:00
Table reservations: Subject to availability.

Allergens
Our kitchen uses eggs, milk, flour, and various types of peanuts and nuts. Therefore, we cannot guarantee the complete absence of cross-contamination, and our dishes may contain traces of allergens.

Parking
A total of 150 parking spaces are available for guests.
The hotel provides 60 outdoor parking spaces in a barrier-controlled area and 90 covered garage spaces, including one electric vehicle charging station, available for an additional fee.

Loyalty Programme
Join our loyalty program and request your Hunguest Hotels Loyalty Card!
As a Hunguest Hotels Individual Loyalty Card holder, you will earn 10% of your total bill amount (excluding mediated services and tourist tax) as points when booking directly through any Hunguest Hotels property. These points can be redeemed during your next stay according to the applicable terms and conditions.
For more details, please contact the reception.

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Room Information

The hotel offers 123 rooms, including:
• 3 suites
• 3 apartments
• 8 junior apartments
• 2 accessible rooms
• 3 pet-friendly rooms

All rooms feature a spacious balcony, air conditioning, telephone, internet access, minibar, satellite TV, and an in-room safe.
Several rooms on each floor can be interconnected, providing convenient accommodation for families with children.

Standard Double Room

The 30 m² Standard Double Room can accommodate an extra bed and also allows space for one baby cot or travel cot. The balcony area is 4 m².
A total of 60 rooms can be interconnected, making them ideal for large families.
Bed size: 90 cm × 200 cm

Executive Double Room

The 30 m² Executive Double Room can also accommodate an extra bed and one baby cot or travel cot. The balcony area is 4 m².
A total of 12 rooms can be interconnected, offering comfortable accommodation for families as well.
Bed size: 90 cm × 200 cm
Executive rooms include coffee-making facilities (3 capsules per person per night). Additional coffee capsules are available for an extra charge.
These rooms are located on the 4th floor of the hotel, offering a magnificent panorama of the surrounding landscape and the beach bath.

Junior Apartment (8 units)

The 34 m² open-plan Junior Apartment features two main beds, with the option of adding one extra bed and one baby cot or travel cot. The balcony area is 4 m².
Bed size: 90 cm × 200 cm
Junior Apartments also include coffee-making facilities (3 capsules per person per night). Additional coffee capsules are available for an extra charge.

Accessible Ground Floor Room (2 units)

With a floor area of 43 m², these rooms are designed to comfortably accommodate our guests with reduced mobility, thanks to their special features and layout. Upon request, the room can be connected to the adjacent double room, providing convenient accommodation for an accompanying guest.
The balcony area is 4 or 8 m².
Bed size: 90 cm × 200 cm

Apartment (3 units)

The 50 m² two-room Apartment consists of a spacious bedroom and a living room separated by a door. In addition to two main beds, there is space for one pull-out sofa and one baby cot or travel cot. The balcony area is 10 m².
Bed size: 90 cm × 200 cm
All apartments include coffee-making facilities (3 capsules per person per night). Additional coffee capsules are available for an extra charge.

Suite (3 units)

The 61 m² two-room Suite features a bedroom equipped with a hydromassage bathtub and a separate living room. In addition to the double bed, there is space for one pull-out sofa and one baby cot or travel cot.
These suites have a separate bathroom and toilet for extra comfort.
The balcony area is 16 m².
All suites include coffee-making facilities (3 capsules per person per night). Additional coffee capsules are available for an extra charge.

Important Information

The hotel offers three ground-floor rooms suitable for guests arriving with pets (dogs or cats).
Two of these rooms are interconnecting, making them ideal for families as well.
The entire hotel is a non-smoking area.
Guest rooms are available from 14:00 on the day of arrival until 10:00 on the day of departure.
It is possible to check in earlier or check out later than the standard times, subject to availability.
Early arrival or late departure is available only upon prior arrangement with the reception and depending on room availability.
Please note that early check-in and late check-out can only be granted in limited cases.
For details and availability, please contact the hotel reception.

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Hotel Services A–Z

Adapter
If you wish to use an electrical appliance with a non-European plug, adapters are available at the reception.

Gift Card
The Hunguest Hotels Gift Card allows recipients to choose freely among our nationwide network of spa, wellness, and resort hotels.
Gift cards are available in denominations of HUF 20,000, 50,000, 100,000, and 250,000. They can be purchased online here.

Accessibility
Accessible rooms and public areas are available for guests with reduced mobility.

Animation Programs
For information on current animation and entertainment programs, please inquire at the reception.

Table Reservations
For restaurant table reservations, please inquire in person at our restaurant.

Bedding
Bed linen is changed twice a week.
If you require more frequent changes, please contact the reception.

General Terms and Conditions
The hotel’s General Terms and Conditions can be viewed on our website.

Bank and Credit Cards
In addition to cash payments, our hotel also accepts bank and credit cards.
Accepted cards: Maestro, MasterCard, Visa Electron, American Express
SZÉP Cards: OTP, MBH, K&H

ATM
An ATM is located at the entrance of the Aquarius Experience Bath.
For directions, please contact the hotel reception.

Secure Internet Connection
Free Wi-Fi is available in all hotel rooms and public areas.
Access details and the password can be obtained at the reception.

Secure Bicycle Storage
Guests may store their bicycles in the hotel’s secure bicycle storage area.

Envelopes and Stationery
Envelopes and notepaper are provided in the in-room folder.

Razor
Available upon request at the hotel reception.

Shoe Horn
Provided in every room, located inside the wardrobe.

Shoe Cleaning Kit
A shoe cleaning kit is available in your room, inside the wardrobe.

Shoe Cleaning Machine
A shoe cleaning machine is located at the hotel’s main entrance and is available 24 hours a day.

Luggage Storage
Secure luggage storage is available. Please contact the reception for assistance.

Luggage Service
Upon request, we provide luggage transport service.
Please contact the hotel reception for details.

Smoking
Our hotel is entirely non-smoking, including all rooms and public indoor areas.
Designated smoking areas are available at the main entrance and in the hotel garden.

Dress Code
We kindly ask our guests to dress appropriately for the time of day and occasion when visiting our restaurant and drink bar.

Wake-Up Call
Wake-up calls are available upon request through the hotel reception.

Electricity
Please insert your room key card into the slot located next to the room entrance to activate the electrical power.
Electrical current: 240V / 50Hz.

Departure Time
Check-out time is 10:00 a.m.
If you wish to check out later than this, please inform the reception in advance.
Late check-out is available subject to availability and an additional fee.
For more information, please contact the reception.

Umbrella
Available upon request at the hotel reception.

Arrival Time
Guest rooms are available from 14:00 on the day of arrival.
Early check-in is possible subject to availability and for an additional fee.

Safe Deposit
Please note that the hotel management cannot accept responsibility for valuables or cash left in the room.
For safekeeping, please use the in-room safe provided in every room.

Restaurant
Our restaurant is open daily from 07:00 to 22:00, located on the –1 level of the hotel.
Opening hours:
• Breakfast: 07:00 – 10:00
• Half-board buffet dinner: 18:00 – 21:00
• À la carte service: 12:00 – 15:00 and 18:00 – 22:00

Photocopying and Printing
Secure printing and photocopying services are available for an additional fee.
Please contact the reception for assistance.

Fitness Room
Open daily from 08:00 to 20:00.

Payment Methods
Accepted payment methods:
• Cash
• Bank and credit cards: Maestro, MasterCard, Visa, Amex
• SZÉP Card (in the guest’s name): MBH, OTP, K&H
• Hunguest Loyalty Card
• Hunguest Gift Card (fixed denominations)
Mixed payment methods are accepted (e.g. SZÉP Card + cash).

Toothbrush and Toothpaste
Available upon request at the hotel reception.

Bathrobe
Bathrobes provided in the room are available free of charge for guest use.

Bathroom Chair
Available upon request at the hotel reception.

Children’s and Animation Programs
Come and meet Tigi, the mascot of Hunguest Sóstó, during our weekend animation programs!
Our youngest guests can also meet Tigi during breakfast and dinner in the hotel restaurant.

Child-Friendly Room Amenities
Upon request, the following child-friendly amenities are available free of charge:
• Baby cot
• Baby bathtub
• Non-slip mat
• Bottle warmer
• Step stool
• Toilet seat reducer
• Potty

Pharmacy
For information about nearby pharmacies and on-duty opening hours, please contact the reception.

Hair Dryer
All our rooms are equipped with a hair dryer.

Pets
A surcharge applies for guests arriving with pets.
Accommodation for pets is provided in designated rooms only.

Credit and Bank Cards
We accept the following cards: VISA, V Pay, Eurocard, MasterCard, AMEX, Maestro, and SZÉP Card.

Air Conditioning and Heating
You can set the desired temperature using the wall-mounted control panel in your room.
The air conditioning and heating systems operate only when windows are fully closed.
Depending on weather conditions, the hotel’s system is centrally switched between cooling and heating modes.

Time Zone
Nyíregyháza is located in the GMT+1 time zone (summer time = GMT+2).

Playroom
Our children’s playroom, located on the 4th floor, is open daily from 08:00 to 20:00 for children and parents to enjoy.

Ice
Guests may request ice from the Lobby Bar.

Bicycle Rental
Bicycles are available for rent for an additional fee.

“Do Not Disturb”
If you do not wish to be disturbed, please hang the “Do Not Disturb” sign on the outside door handle of your room.

Excursions
For information and advice about local excursions and current cultural programs, please contact the reception.
Maps are also available at the reception.

Toiletries and Cosmetic Items
A shower cap is provided in the bathroom.
Cotton swabs, cotton pads, and sanitary bags are available at the hotel reception upon request.

Environmental Awareness
In the interest of environmental protection, we kindly ask our guests to consider the following:
• Please use bathroom textiles more than once when possible.
• Be mindful of water usage and room cleanliness.
• Use electricity responsibly to save energy.
• Smoke only in designated areas.

Visitors
If you are expecting visitors, please inform the reception in advance.

Mailing Letters and Postcards
Stamped letters and postcards can be forwarded by the reception staff.

Air Conditioning
Your room is equipped with an individual temperature control unit.

Elevator Use
Children under 8 years of age may only use the elevator under adult supervision.
The alarm button should be pressed only in case of emergency.
If the cabin does not stop level with the floor, please inform the reception immediately or press the alarm button.

Lobby Bar
Located in the hotel lobby, open daily from 07:00 to 23:00.

Emergency Exit
In case of fire, please follow the escape route displayed on your room door and comply with staff instructions.
You will hear the central alarm siren in the event of an emergency.

Minibar
Every room is equipped with a minibar.
All consumed items are charged to your room account according to the price list provided in the room.

Laundry, Ironing, Dry Cleaning
For suits, dresses, and other clothing requiring cleaning, washing, or ironing within 24 hours, please contact the reception.
Please place your clothing in the laundry bag provided in the wardrobe, along with the completed laundry list.

Technical Services
If you notice any technical issues in your room, please inform the reception.

Doctor
If you require medical assistance, please contact the hotel reception.

Complaint Handling
If you have any complaints, please feel free to contact the hotel reception.
Our staff will be happy to assist you.

Parking
The hotel provides outdoor parking secured by a barrier and covered garage parking, equipped with an electric car charging station.

Pillow Menu
In addition to the standard pillows in your room, three alternative types and sizes of pillows are available upon request.
Please contact the reception.
• Cedar Pillow 70 x 90 cm – filled with cedar shavings, naturally repels mites, moths, and fungi.
• Feather Pillow 70 x 90 cm
• Vatelin Pillow 70 x 90 cm – 50% polyester, 50% cotton

Slippers
Available upon request at the hotel reception.

Currency Exchange
Currency exchange is not available at the hotel.
The nearest exchange office is located in Nyíregyháza at:
4400 Nyíregyháza, Kosbor u. 1–3

Extra Bed
In double rooms, one extra bed can be provided upon request.
Availability is limited. Please contact the reception to arrange.

Programs
Information about current hotel and local programs is available on the information board near the reception and from our reception staff.

Reception
Available 24 hours a day.

Breakfast in the Room
Start your day with a hearty breakfast from the restaurant buffet between 07:00 and 10:00!
If you would like to enjoy your breakfast in your room, please fill out the room breakfast form and hang it on your door handle by midnight the night before.
A room service fee of HUF 2,000 applies for in-room breakfast.

Event Organization
Our hotel is happy to assist with the organization of corporate events, conferences, training sessions, further education, and weddings, ensuring smooth planning in every detail.
All necessary information can be found on our website, and we are available for assistance via:
• Phone: +36-42-244-581
• Email: hotelsosto@hunguesthotels.hu

Clothes Brush
Available upon request by calling extension 9.

Chess Set
Available for free loan at the reception.

Emergency Numbers
• Ambulance: 0104
• Police: 0107
• Fire Department: 0105
• General Emergency: 0112

Sauna Use
Our saunas on the 4th floor are available free of charge with prior reservation.
Please inquire at the reception for details.

Safe
Please store your valuables in the in-room safe located in the built-in wardrobe.
A user guide is provided next to the safe.

Room Reservations
You can make a reservation at the reception or via our website.

Room Service
Room service for food and drinks is available from 06:00 to 22:00.
Please call the reception to place your order.

Sports Facilities
• Fitness room
• Running track

Cleaning
Daily cleaning is provided, including emptying trash, making the bed, changing used linens, and restocking the minibar.
For additional cleaning requests, please contact the reception.

Extra Blanket
Available upon request at the reception.

Lost & Found
Items left at the hotel are kept for six months.
Upon request, they can be sent by cash on delivery.
Please contact the reception.

Taxi
Please inquire at the reception about available taxi services.

Telephone
External calls from hotel phones are available for an additional fee.
For more information, please contact the reception.
General emergency number: 0112

Phone Charger
Phone chargers are available free of charge at the reception.

Map
A free city map is available upon request at the reception.

Electric Car Charging Station
There is one electric car charging station in the hotel underground garage.
Usage is subject to availability and is chargeable.
Please inquire at the reception for details.

Towel Change
During daily cleaning, towels left on the floor will be replaced by housekeeping staff.
For special requests, please contact the hotel reception.

Loyalty Program
For detailed information about the Hunguest Hotels Loyalty Program, please contact the reception.

Transfer service
Please contact the hotel reception for information.

Fire Alarm
Every floor is equipped with fire alarm devices and powder extinguishers.
Each room has a smoke detector.
In case of fire, a siren will sound. Please leave your room immediately, following the escape route indicated on the inside of the room door.

Fire Safety Policy
The following activities are strictly prohibited in rooms as they may cause fire or explosion:
• Operation of coffee machines, heaters, hot plates, irons, etc. brought into the hotel is strictly forbidden.
• Smoking in the room is prohibited.
• Storage or use of flammable liquids in the room is forbidden.
• Faulty electrical appliances (lamps, switches, TVs, etc.) must not be used. Please inform housekeeping or reception immediately.
• In case of fire, break the fire alarm device located near the escape route; it will automatically notify the reception.
• Call the reception to report the location of the fire.
• Elevator use during fire is strictly prohibited. Please evacuate via staircases following the escape routes posted on room doors.

Messages
Message delivery is handled by the reception.

Sewing Kit
Available upon request at the reception.

Iron and Ironing Board
Available upon request at the reception.

Wireless (Wi-Fi) Broadband Internet Access
Free Wi-Fi is available throughout the hotel.
Please connect to the network: HotelSosto
Password: Sosto2019

Flowers
If you wish to order flowers, our reception staff will gladly assist you.

Water
Tap water in Nyíregyháza is safe to drink.

Wellness
For detailed information, please refer to the “Medical & Wellness Services” section of this guide, or call extension 9.

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Wellness and Medical Services

• Direct connection and free access to the AQUARIUS Adventure Pool and Park Bath.
• At the Aquarius medical department, spa and wellness services, including medical baths covered by health insurance, are available by prior appointment.

Sauna World
• Finnish Sauna
• Bio Sauna
• Infra Sauna
• Opening hours: 08:00 – 20:00

The Hotel Sóstó in Nyíregyháza-Sóstógyógyfürdő is the only hotel whose guests can access the Aquarius Indoor Adventure Pool and Park Bath directly via a covered corridor without purchasing an additional ticket, all year round.

Aquarius Adventure Pool and Medical Spa Opening Hours:
• Pool: Every day 09:00 – 20:00 | except Christmas Eve and New Year’s Eve
• From February 1, 2025: The Aquarius Adventure Pool – Fun World opens on weekdays at 10:00 until further notice.
(Other areas of the Adventure Pool and the Medical Spa are not affected by this schedule.)

Sauna Opening Hours:
• Monday–Friday: 13:00 – 19:45
• Weekends and holidays: 09:00 – 19:45 | except holidays

Fitness Room
The hotel has a fitness room equipped for strengthening various muscle groups.
Opening hours: 08:00 – 20:00
Equipment includes:
• Treadmill
• Rowing machine
• Exercise bike
• Crossfit equipment
• Multi-functional abdominal strengthening bench

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Programs

Nyíregyháza-Sóstógyógyfürdő offers a wide variety of cultural and leisure activities for visitors. Guests can enjoy concerts, exhibitions, annual festivals, theatre performances, and many other exciting events.

Kállay Collection
The Kállay Collection welcomes visitors with permanent and temporary exhibitions.

Wine Tasting in Tokaj
Did you know our hotel is only 45 minutes from Tokaj?
The hotel can organize wine tasting tours. Please inquire at the reception.

Programs for children
Come and meet Tigi, the Hunguest Sóstó mascot, at our animation programs!
During breakfast and dinner, our youngest guests can meet our newest favorite friend in the hotel restaurant!
We regularly hold children’s animation programs!
Our animators organize fun and engaging activities throughout the day to bring smiles to children’s faces.
Children can participate in ball games, creative workshops, or circle games.
For family entertainment, we offer family competitions and quizzes.
As a music and dance program, we recommend the mini-disco with our animators and Tigi the Tiger.
Our playroom is open from 08:00 to 20:00.

Conference Facilities
The Hunguest Hotel Sóstó conference room can accommodate up to 200 participants simultaneously.
Technical equipment includes:
• Motorized projection screen
• Built-in projector
• Flip chart
• Laser pointer
• Microphone stand
• Wired and wireless microphones
• Projector
• Photocopier
• Fax machine
• Internet access
• Laptop

We wish you an enjoyable stay at Hunguest Sóstó!
For any requests or questions, please feel free to contact our staff.

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HOUSE RULES

Dear Guest,
Our hotel staff strives to ensure that your stay is pleasant and trouble-free. For this reason, we kindly ask that you read, acknowledge, and follow the rules outlined below.

RULES FOR STAYING AT THE HOTEL
• Smoking is prohibited throughout the hotel, except in designated smoking areas.
• Bringing alcoholic beverages into the hotel is not allowed, and guests under the age of 18 are not permitted to consume alcohol on hotel premises.
• The hotel reserves the right to terminate the accommodation contract immediately if a guest misuses the room or other hotel areas, or fails to comply with hotel safety regulations and rules.
• Guests (or their legal representatives) are financially responsible for any damages resulting from the unauthorized use of manual fire alarm devices installed in the hotel.
• Storing flammable or explosive materials in the hotel room is prohibited. The use of personal coffee makers, kettles, irons, or other electrical devices brought from home is also forbidden.
• On hotel premises, any disruptive, intentional, or inappropriate behavior that disturbs the peace, safety, or privacy of other guests is strictly prohibited, regardless of the time of day. This includes behavior intended to intimidate, harass, or threaten other guests.
• Hotel staff are authorized to warn guests who behave disruptively, make excessive noise, or act inappropriately under the influence of alcohol or other substances.
o If such behavior persists, the hotel reserves the right to terminate the accommodation contract immediately and evict the guest without refund or compensation.

VISITORS
• Only guests registered at the front desk are allowed in hotel rooms.
• We kindly ask that you receive any visitors in the hotel lobby.